Shipping policy

Shipping Policy

Thank you for shopping with Dr's Insoles. Below you will find everything you need to know about how and when your order will reach you.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays) after you receive your order confirmation email. During periods of high demand or promotions, processing may take slightly longer.

Shipping Rates & Delivery Estimates

We offer a flat-rate Standard Shipping option. Estimated delivery time is 5–8 business days after your order has been processed and dispatched. Please note that delivery times are estimates and are not guaranteed, as they may be affected by the carrier, customs, weather, or other factors outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for the tracking information to become active.

Shipping Destinations

We currently ship to addresses within the United States.

Delays

While we do our best to ensure timely delivery, occasional delays can occur due to circumstances beyond our control. If your order is significantly delayed, please contact our support team and we will do our best to help.

Incorrect Addresses

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping, please reach out to our customer support team