Refund policy

Refund & Return Policy

At Dr's Insoles, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us with your order number and details about the product you would like to return. Once your return request is approved, we will provide you with instructions on how and where to send your package. Customers are responsible for the cost of return shipping. Return shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Damaged or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no additional cost to you.

Non-Returnable Items

Certain items cannot be returned, including items on final sale and gift cards. Please contact us if you have questions about a specific item.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out to our customer support team, and we will be happy to assist you.